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Customer Success Story: Tail & Fin Malaysia

About Tail & Fin

TAIL & FIN is a Las Vegas-born fast-casual Japanese fusion restaurant concept where you can combine your favorite flavors and ingredients from around the world for a tasty but healthy meal.

The exquisite menu of TAIL & FIN is created by a culinary genius: CHEF KARU WEDHAS. Chef Karu was a former Executive Chef of NOBU, arguably the world’s most recognized Japanese restaurant, where he had several years of experience in multiple NOBU locations worldwide including Beijing, Las Vegas and Malibu. Having traveled across the globe learning about different cultures and mastering the art of Japanese cooking, this classically-trained sushi chef is now on a mission to make it easy, convenient and affordable for everyone to enjoy great Japanese fusion meals and experience flavors from around the world through TAIL & FIN!

TAIL & FIN is NOW OPEN @ MyTOWN SHOPPING CENTRE, KL.

Business Goals

The Tail & Fin Malaysia team needed a POS that had the ability to scale with their growing business. The stability of the system was very important in deciding on a platform. The team also needed a system that could both make it easy for customers to customize bowls but help them keep track of every ingredient. With Orca System, adding modifiers and keeping track of every ingredient is simple and intuitive.

Story with Orca

To optimize the ordering flow, the team deployed four Orca Self-Ordering Kiosks. By providing  customers the option of self service, they can confidently skip the line without worrying about order accuracy. When a customer enters Tail & Fin, they don’t experience any wait time when they try to make an order, and they can go through all the options and then make the perfect bowl just for them.

Tail & Fin Malaysia is all about customization, so the restaurant demanded a Point of Sale technology that would enable them to produce customized orders and expedite the ordering process.

Come and Experience High Quality, Fresh and Affordable Poke Bowl, Sushi Burrito, Sushi Salad & Sushi Taco; with its exquisite menu created by a Renowned Chef! Las Vegas Born; Taking the World by Storm! They are also OPENING end of January @ THE CURVE, Mutiara Damansara
Tail & Fin Malaysia
Email: info@greatfun.my
Address: L1-043, MyTOWN Shopping Centre, Seksyen, 90, Jalan Cochrane, Cheras
Tel:  +60 16-339 1266

Tell us about your project ideas or just say hello. Whether you’ve got a big idea or something you really like, we are here to create your perfect solutions. From concept to creation, let us inspire you. Learn more at www.orcabos.com

By |2019-01-16T04:41:19+00:00January 16th, 2019|F&B, Orca BOS, Success Story, Technology|0 Comments

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