During your presentation, you said that the technology also helps to improve the service of a restaurant. Can you explain more?
When a waiter keys in an order, the order goes directly to the kitchen. Here, on the waiter’s tablet, it shows the time for cooking the food. Is the food still in queue to be cooked? Or are the cooks already preparing the food?
When a customer complains about the waiting time, the waiter can look directly at the tablet and reply, “The order has been placed 3 minutes ago,” or “I’m sorry, the order has been placed for 15 minutes. Let me check on the hold-up,” or “The chef is already cooking your food.”
When the chef has completed cooking, the system will show how long it takes for them to cook a dish.
In this way, servers can get real time information to answer customers more accurately.
How many tablets can download the Orca system?
Our software fee is charged by tier system. The basic one usually can have up to 10 devices, which is more than enough for a F&B establishment.
You also mention that the system can include an inventory system. Can you explain?
Our inventory system can cut down on wastage and have a blind count. Blind count is when a person has to perform a hands-on count of the stocks without getting access to the quantities ordered. That means, eateries can prevent thefts.
When the stocks hit safety levels, a reminder warning will be sent out to the respective emails.
We are currently working hard to add new features such as semi-auto ordering.
One last question. What happens when somehow the system is down or data is corrupted?
It is safe to say that 99% of the cases, we are able to restore database remotely within a day, and if remote restore failed, we will definitely visit the location to rectify.